Superchips FAQs

How will my new car warranty be affected?

We offer a supplementary warranty that runs in parallel with the manufacturer's warranty and will cut in if required. We include cover for a year or 30,000 miles or until the vehicle is three years old, whichever comes first, and this cover can be extended up until the vehicle is three years old for a modest price. The full terms and conditions of our policy are available to download from our website.

How does a Superchips remap affect my car insurance?

You should inform your insurer of modifications to your car's performance. Premiums may remain unchanged if you use our specialist partners, Adrian Flux Insurance (0800 587 2943, Adrian Flux), who understand the benefits a Superchips remap brings.

If the dealer updates my software, what do I do?

If a dealer overwrites your vehicle's ECU, we will supply a new remap free of charge. However, if this involves removing the ECU, a small labour charge of £50.00 plus VAT will apply here at Superchips HQ.

If you have a Bluefin, simply plug it into the vehicle again, and it will detect that the software has been updated and then read the new software from the ECU. Call us to let us know, and we will provide a new remap based on this updated software free of charge.

Is a Superchips remap detectable by the manufacturer?

In most cases, no. Some manufacturers can tell that something has changed, but not necessarily what. Your Bluefin stores the vehicle's factory settings in its memory, so you can revert to this whenever you wish.

Will a Superchips remap improve my vehicle's economy?

Every situation is different, but if you have a turbo-diesel, in like-for-like you should typically see an improvement in economy of upto 10%. We cannot make claims for potential economy improvements for petrol-engined vehicles, but in like-for-like use the economy should not be any worse.

Will my vehicle pass an MOT when it is remapped?

Yes all our Superchips remaps are designed to remain legal and pass all current MOT emission tests.

Do you offer remaps for DPF or EGR delete?

No. Please see the following link. New Government Rules For MOT

What is your policy regarding the Volkswagen EA189 diesel engines NOx emissions issue?

We will fully support our customers who are affected by the "EA189 diesel engine service action." They will be issued with a new Superchips remap free of charge based on the updated calibration. However, if this involves removing the ECU, a small labour charge of £50.00 plus VAT will apply here at Superchips HQ.

 

If you have a Bluefin handset with a serial number before 30000 it may not be compatible with your vehicle once it has been updated by Volkswagen. In the unlikely event of you needing a more recent Bluefin (BF06-VAGH-T) there will be a charge of £249.00 including VAT plus carriage, in exchange for your old Bluefin. If you would just like the new remap to be installed, a small labour charge of £50.00 plus VAT will apply here at Superchips HQ, in exchange for your old Bluefin. Please contact us with your Bluefin serial number and we will advise you of your options.

 

Testimonial post EA189 diesel engine service action: "Thanks, that worked a treat - after driving around for months with the original settings restored waiting for the VW fix it was a transformation to get back the extra punch and economy from the Superchips remap - it was noticeable immediately - brought the car back to life, so much more responsive and willing and actually where the chassis is happier rather than chugging around."

Do you have a Superchips remap or Bluefin for my vehicle?

Please visit Superchips and look up the details of your car in the drop-down menus. If you find that your car is not listed, please ask us as we always have a lot of new applications in development.

Can I use my Bluefin on more than one vehicle at a time?

The Bluefin is designed to become tied to one vehicle and, therefore, cannot be used on two vehicles at the same time. It is, however, possible to use the Bluefin to program one vehicle with the Superchip modification, then pay for the unit to be reset, at a reduced price from the RRP of a new unit, for use on a subsequent vehicle. This would, of course, mean that it could not be used again on the original vehicle as it will be tied to the current vehicle.

Do you offer any trade-in deals on used Bluefins if I need a new type of unit?

Unfortunately we do not take back previous-generation Bluefin because we cannot re-sell them, and we cannot recycle the components because there is no carry-over to the current Bluefin. However, we will gladly dispose of your unwanted Bluefin responsibly.

I am thinking about / have bought a second hand Bluefin.

Please call us with the serial number, and we will advise whether it is suitable for your vehicle and the procedure and cost involved to make it work.

I have a Bluefin from a previous vehicle and want to use it on my next vehicle - what should I do?

The first step is to uninstall the Superchips remap from the old vehicle using the Bluefin. Then please call us with the serial number of the Bluefin, and we will advise whether it is suitable for your new vehicle and the procedure and cost involved to make it work.

I see an error message when I try to connect my Bluefin Desktop to Superchips.

Is your Bluefin Desktop Software up to date? Please download the latest version from www.mybluefin.co.uk then try again.

How will my vehicle improve?

Superchips has a unique range of tuning upgrades for most modern petrol engines (both turbo and non-turbo) and turbo-diesels. Enter your make and model below and see what Superchips can do for your vehicle:

Vehicles wanted for development


Improved Fuel Efficiency

In today's market with soaring fuel prices, a Superchips remap can mean improved fuel economy as well as improved performance - worth a free tank of fuel or more over the course of a year. You don't put limits on your life, so why have them on your car?


TO CONTACT US
*A no-quibble refund within 14 days (less the installation charge, where applicable). Your statutory rights are not affected.
The link to the Consumer Online Dispute Resolution platform webpage is: ec.europa.eu/consumers/odr
sales@superchips.co.uk
+44 (0) 1280 816781
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